Demoing Greenzie

We’ve learned over the years from the best dealers (like you, watching this video), what works well, and how to quickly and effectively show a new user the main features.

Here’s how to do a great demo of a Greenzie equipped mower with the Autonomous Mowing system to a new customer.

We’ve learned over the years from the best dealers (like you, watching this video), what works well, and how to quickly and effectively show a new user the main features.  There’s an old adage for training and presenting: “Tell them what you're going to tell them, tell them and tell them what you've told them”.  

So, let’s go over the 5 steps to a successful demo:

1 Basics
2 Mapping and Mowing
3 Hands On
4 Advanced Features
5 Troubleshooting.

(1) First, it’s important to go over the main features that differentiate this mower from a stock mower.  A quick walkthrough to explain the new robotic sensors helps familiarize them with the product.  At this point, have them scan the QR code to get access to the mower.  They can call or text support to change the PIN (and optionally name the mower, if this is a demo to a customer taking delivery and/or training session).

(2) Next, it’s always great to do a quick map, and let the mower mow, while you talk about the features, and show how easy it is, and explain more while it’s mowing.  A good tip is for you to do the first one, and then have them do the exact same map, then move it to another area and let them do the entire process from the start.

Explain that there are 3 steps for mapping:

1) Press the map button and mow the perimeter.
2) Turn off the blades, switch the mower to autonomous, (and optionally push the throttle up),
3) step 10 ft away, and press and hold Mow on the remote.  That’s it.

Once the mower is mowing, show them how it stays inside the perimeter, and does y-turns.

(3) Get them Hands On. Let it finish, and then have them jump on and just repeat what you did.  And after, have them move it to a separate area and do another map.

(4) Next, it’s time to show off some of the more advanced features, like pausing, e-stop, remote control (aka teleoperation), setting the stripe plan angle, and then tips for mapping, such as breaking it out into sections, staying 10 ft away from obstacles, and not putting the perimeter on a slope.

(5) Next up, it’s time to show some troubleshooting, and resolving any errors.  One common one is moving the mower outside the boundary (an easy way to do this is to do a small map), let the map finish, and then drive outside the boundary and press Mow.  The mower will error out and won’t go. Show them how to view the companion app to find out the alert.Another fun one is to put the parking brake on, and try to go into autonomous mode.  It won’t go, and the companion app can assist in what the error is.

Finally, we show them the companion mapping guide, which goes over everything you just did, and guides them through each step.

To recap, a successful demo contains

1 Basics of the technology,
2 Mapping and Mowing,
3 Hands On,
4 Advanced Features,
5 Troubleshooting.

If you cover these things, they will have enough confidence to use the mower autonomously, and get the hang of basic operation.

And if they ask any questions that stump you (they won’t), just text or call our support line.  We are here to help.

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